Reliable IT support, application management and troubleshooting for SMEs, organisations and independent professionals. Practical, clear and free of unnecessary complexity.
NeXae IT is a Belgian freelance IT initiative with a broad background in service desk, technical analysis, application management and cloud environments.
I started in 2002 as a helpdesk agent and grew into team leader, technical analyst and application administrator. Today, I combine this experience to help organisations keep their IT environments stable and workable.
You get one single point of contact who listens, communicates clearly and delivers on agreements. I always look for the practical solution: clear, well documented and aligned with your users.
You can hire me for ad hoc interventions, temporary reinforcement of your IT team or structural support at fixed times.
First and second line support for your employees: PCs, printers, network, telephony, remote support and ticket follow-up based on ITIL principles.
Management of business applications, user rights, databases and integrations. Analyses, smaller changes and coordination with developers and vendors.
Setting up or improving your change process, chairing CAB and Emergency CAB, documentation and reporting to management.
Temporary reinforcement for IT projects, migrations or transitions: coordination, testing, follow-up, procedure writing and end-user training.
A selection of my career in IT support, service desk and application management.
Managing production and quality environments, database management, user management, data analysis, incident follow-up and internal IT support (hardware, printers, software, networks).
Managing RFCs, chairing CAB and Emergency CAB, validating changes and reporting to management.
Leading an international service desk team, quality monitoring, KPI follow-up, procedures and staff training.
Managing budget and prepaid terminals, server monitoring, problem and incident management, reporting and POCs for smart meters.
Supporting thousands of end-users: hardware, software, network and telephony in enterprise environments.
Interested in working together or need temporary IT reinforcement? Fill in the form below and I will contact you as soon as possible.
